Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Victoria Sopko

Victoria Sopko

July 3, 2025

5  out of  5
rating by Victoria Sopko
"I always feel taken care of! The team is so easy to communicate with and conversations are pleasant, helpful and informative. I am very happy I made the switch from my previous insurance!"
We responded:
"Victoria, we're so glad to hear you feel this way, and appreciate the review so much! We are also very happy you made the switch!!"
Profile photo of Christina Hudson

Christina Hudson

June 30, 2025

5  out of  5
rating by Christina Hudson
"Always very polite, friendly, helpful, and they take time to answer questions and concerns."
We responded:
"Thanks so much for the review, Christina! We appreciate your trust in us for all these years, and the chance to work with you through many phases of life! "
Profile photo of Rene Heglin

Rene Heglin

June 30, 2025

5  out of  5
rating by Rene Heglin
"I absolutely love doing business with these guys. Anytime I have questions or need anything they are always happy to help."
We responded:
"Rene, we appreciate the kind words so much! We are so glad to work with your family and to have had that opportunity for many years! As you know we're just a call or text away if anything comes up that you need! "
Profile photo of Justin Hadley

Justin Hadley

June 30, 2025

5  out of  5
rating by Justin Hadley
"Awesome service very professional"
We responded:
"Justin, I'm pleased to hear that you had a 5-star experience with our team! We're grateful for your positive feedback and are glad we could assist you with your insurance needs. If you ever have any questions or require further assistance, feel free to reach out. Thank you for choosing our office! - Kari Durham Taylor - State Farm Insurance Agent, Des Moines, IA"
Profile photo of Michael Tomich

Michael Tomich

June 29, 2025

5  out of  5
rating by Michael Tomich
"The team at Kari Durham Taylor State Farm have always been helpful and quick to respond when needed. They're a great team to work with!"
We responded:
"Michael, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Jennifer Allen

Jennifer Allen

June 26, 2025

5  out of  5
rating by Jennifer Allen
"Worked with Sara Hoffmeier today- super fast response time and great customer service."
We responded:
"Thanks for the review, Jennifer! We're glad Sara was able to help you get what you needed quickly!"
Profile photo of Anne Ulm

Anne Ulm

June 26, 2025

5  out of  5
rating by Anne Ulm
"Wonderful support from State Farm when we were rear ended while in another state on vacation. Had a claim number and a referral for repair within 2 hours by talking with a real person! Collision center was wonderful, emails on the status of our claim from State Farm were timely and the staff at Kari’s State Farm location were always available for support. Have been with State Farm for decades and certainly appreciate the network they have established!"
We responded:
"Thanks so much for the kind words, Anne! We have appreciated your business over the years and are grateful for the opportunity to help you and your family. We're always just a phone call away when you need us!"
Profile photo of Brian Bergeron

Brian Bergeron

June 25, 2025

5  out of  5
rating by Brian Bergeron
"They arranged renter's insurance for us. Service was timely, efficient, and friendly."
We responded:
"Thanks for the review, Brian! So glad we were able to help you out! "
Profile photo of Jenna Clausen

Jenna Clausen

June 24, 2025

5  out of  5
rating by Jenna Clausen
"So easy to work with. Professional and efficient! So thankful for their help!"
We responded:
"Thanks for the review, Jenna! We appreciate it so much and are grateful for the opportunity to help you!"
Profile photo of Eric Woollard

Eric Woollard

June 19, 2025

5  out of  5
rating by Eric Woollard
"Very good at her job."
We responded:
"Thanks Eric, we appreciate your feedback and are grateful for your business! We're here to help with any additional needs that come up! "
Profile photo of Chris Weckmann

Chris Weckmann

June 9, 2025

5  out of  5
rating by Chris Weckmann
"This office was very easy to work with and got me transitioned over with better insurance for less money than my previous provider. I am extremely happy with the level of service I have received."
We responded:
"Thanks so much for review, Chris! We're so glad we were able to help you out, and that you've been so happy with our service. We appreciate your business so much!"
Profile photo of Susan Heard

Susan Heard

May 29, 2025

5  out of  5
rating by Susan Heard
"I really appreciate how easy it is to work with Kari's team. They are always so friendly and helpful, and whatever I need is taken care of promptly."
We responded:
"We appreciate the review so much, Susan! Friendly, helpful, and easy to work with are all accolades that make us very proud. Thank you for your business!"
Profile photo of Jeff Shaw

Jeff Shaw

May 27, 2025

5  out of  5
rating by Jeff Shaw
"Sara and Kari are the greatest. They go above and beyond to help with all the details!"
We responded:
"Jeff, we appreciate this review so much! So glad Sara could be of quick assistance to you today. We appreciate your business!"
Profile photo of Angela Milakovich

Angela Milakovich

May 27, 2025

5  out of  5
rating by Angela Milakovich
"She was very helpful with my claim and guided me in the right direction. I would highly recommend her."
We responded:
"Thanks for the review, Angela! We're so glad to hear that Sara was helpful with your claim- we pride ourselves on providing that kind of service, and are here to help for any needs you might have come up in the future. Also, added thanks for being our 500th review!!"
Profile photo of Mark Stevens

Mark Stevens

May 26, 2025

5  out of  5
rating by Mark Stevens
"We've had a fantastic experience working with Kari Durham Taylor at State Farm. From the start, they were professional, responsive, and genuinely invested in helping me find the right coverage for my needs. They took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. What really stood out was their attention to detail and follow-through. Whether it was updating a policy, reviewing options, or just checking in, our company Pie Mates Australian Bakehouse has felt supported and well taken care of. Highly recommend to anyone looking for a knowledgeable and trustworthy insurance agent!"
We responded:
"Thanks for the kind words, Mark! :-)"
Profile photo of Charles Cook

Charles Cook

May 21, 2025

5  out of  5
rating by Charles Cook
"Alison did an amazing job, super friendly and charismatic. Got right to the point and helped me get done what I needed done. She deserves a raise!"
We responded:
"Thanks, Charles, for the review and the kind words about Alison- we agree wholeheartedly about her friendliness and charisma! We're so glad to hear she was able to get you taken care of thoroughly and efficiently. Thanks so much for your business!"
Profile photo of Jeyda Newton

Jeyda Newton

May 20, 2025

5  out of  5
rating by Jeyda Newton
"They were extremely helpful and educating i had lots of fun learning about insurance and all the different kinds there is which is something i never thought i would find entertaining. and i loved the welcoming and homey feel of the place"
We responded:
"Jeyda, thanks for the kind words. We enjoyed having you here, and loved the chance to answer your questions!"
Profile photo of d3adful Kill4zz

d3adful Kill4zz

May 20, 2025

5  out of  5
rating by d3adful Kill4zz
"Good opportunity to get sum knowledge on insurance, it was a nice environment"
We responded:
"Thanks for the feedback- so glad you walked away with some insurance knowledge. I hope it's helpful in the future! "
Profile photo of Rina Peters

Rina Peters

May 20, 2025

5  out of  5
rating by Rina Peters
"Visiting this agency was a very educating experience and I enjoyed the welcoming atmosphere"
We responded:
"Thanks Rina, we appreciated your visit and we appreciate the feedback! We're here to help if there's anything you need in the future!"
Profile photo of Damaris Norwood

Damaris Norwood

May 20, 2025

5  out of  5
rating by Damaris Norwood
"I learn a lot more about insurance than before"
We responded:
"Thanks for the review, Damaris. So glad to hear you learned a lot! We're here if we can be of any assistance down the road! "
Profile photo of Shawnda Newton

Shawnda Newton

May 20, 2025

5  out of  5
rating by Shawnda Newton
""Huge thanks to Kimberly and her amazing staff at State Farm! They gave our Empigo Academy students such a warm welcome during our field trip. The tour was great, and sitting down to learn about insurance policies was incredibly valuable. Our students left with a real understanding of why insurance is so important. We truly appreciate their time and effort!""
We responded:
"Thanks Shawnda, we appreciate you bringing the kids for a visit and a lesson on insurance! They were so engaged and inquisitive, and I'm glad we could help shed some light on insurance for them. "
Profile photo of Shana S

Shana S

May 15, 2025

5  out of  5
rating by Shana S
"Kaylee is so knowledgeable and was incredibly patient with my numerous questions about switching over both homeowners and auto policies. They considered all possible options to keep my rates reasonable and my coverage appropriate to my family’s needs. Bonus: their office is in my neighborhood! I’m confident this move will be a good fit. 🙂"
We responded:
"Thanks so much, Shana, for this awesome review! We love the added bonus that you are our neighbor! Thanks for your business!"
Profile photo of tom smyth

tom smyth

May 13, 2025

5  out of  5
rating by tom smyth
"Best insurance agent around."
We responded:
"So kind of you to say, Tom! We are thankful for your business, and appreciate the review!"
Profile photo of Kyle Pfantz

Kyle Pfantz

May 13, 2025

5  out of  5
rating by Kyle Pfantz
"The State Farm rep came and talked to our class at North High School. I learned a number of different types of insurance"
We responded:
"Thanks for your attention and questions in class, Kyle! I'm glad you learned a lot!"
Profile photo of Lucas Pfantz

Lucas Pfantz

May 13, 2025

5  out of  5
rating by Lucas Pfantz
"Came to my school to talk to are class about different insurances. Was very help full to know all the insurance that I may need"
We responded:
"Thanks for the shout out, Lucas, and I'm glad it was helpful info for you!"