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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michelle Duffert

March 20, 2025

5  out of  5
rating by Michelle Duffert
"I've been with Kari Taylor's office for many years and have always had great experiences."
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Jake Knight

March 18, 2025

5  out of  5
rating by Jake Knight
"Kari and her associates have always been there for us. Always helpful and go above and beyond to make sure we are taken care of. We are beyond happy with they’re services."
We responded:
"Thanks for the kind words, Jake! We appreciate the opportunity to work with you and Molly, and are glad to have you as customers. "
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Brad Bender

March 10, 2025

5  out of  5
rating by Brad Bender
"I've used this office for years. They have always been great to work with. They are professional and friendly. Any follow up needed is always fast."
We responded:
"Thanks Brad, we appreciate you and are here for anything you need! We appreciate the review."
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Tiffany Visser

March 7, 2025

5  out of  5
rating by Tiffany Visser
"Very responsive!"
We responded:
"Tiffany, it's so great to year that you were happy with our responsiveness. We appreciate the review so much! "
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Savannah Leslie

March 4, 2025

5  out of  5
rating by Savannah Leslie
"Kim was so helpful in getting my insurance set up for my new vehicle, and I ended up getting way more coverage for my money compared to my previous agent, and she was very thorough in explaining everything and answering all the questions I had."
We responded:
"Thanks so much for the kind words, Savannah! We're so glad Kim was able to help you out in a really comprehensive way. Thank you for your business! "
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Gale Webb

March 3, 2025

5  out of  5
rating by Gale Webb
"Kari is great! Very helpful when we needed to file a claim after the hail storm!!!"
We responded:
"Gale, we have appreciated your family's business so much over all the years! Thank you for the kind words."
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Delaney Henry

March 2, 2025

5  out of  5
rating by Delaney Henry
"My experience here was and has been wonderful! I worked with Bailee to get my renter's insurance and auto insurance set up since recently moving to the Des Moines area, and she was beyond helpful and informative as someone that is new to purchasing their own insurance. I would absolutely recommend getting any type of insurance through this office!"
We responded:
"Delaney, thanks so much for the great review! We're glad to hear that Bailee was so helpful as you were getting moved to Des Moines! We hope you're getting all settled into life here. We appreciate your business and trust in us!"
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Admin

February 28, 2025

5  out of  5
rating by Admin
"One of the best State Farm agents in the DSM Metro area. Sara and all are amazing to work with."
We responded:
"We appreciate these kind words so much, thank you!"
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Ryan Klaers

February 28, 2025

5  out of  5
rating by Ryan Klaers
"Kari Taylor and her staff are the best around. If you have any needs they will get them addressed immediately. Definitely recommend going with them on any type of policy you are looking for."
We responded:
"Thanks for the glowing review, Ryan! We appreciate you taking a minute to share these kind words, and are so glad to hear you've been happy working with us!"
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Ashley Gardner

February 28, 2025

5  out of  5
rating by Ashley Gardner
"On behalf of my dad, Sara was very helpful and gave him something to compare with his current policy."
We responded:
"Ashley, we appreciate you sharing this feedback about your dad's experience with us! Thanks so much. "
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Devon Black

February 27, 2025

5  out of  5
rating by Devon Black
"Had the pleasure speaking with Sara today! Was very helpful and informative. Thanks Sara!"
We responded:
"Thanks Devon for the great review!"
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Raul V

February 27, 2025

5  out of  5
rating by Raul V
"Highly recommend Kari Durham Taylor for anyone looking for a good insurance agent, very helpful and friendly staff. Sara is amazing always smiling and ready to answer any questions you might have"
We responded:
"Thanks Raul! We appreciate your business and to hear that you appreciate Sara's friendly smile at the front desk! "
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Penny McCoy

February 26, 2025

5  out of  5
rating by Penny McCoy
"Kari was very helpful and quick to respond"
We responded:
"Thanks for the review, Penny! "
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Clay Hagen

February 26, 2025

1  out of  5
rating by Clay Hagen
"The absolute worst experience I've ever had with a company. Charged me over $5,000 for 2 months insurance for my business. I paid in full. I did one job, 2 weeks, by myself, and my business didn't work out so I cancelled my insurance policy after two months. Next thing they are sending me another bill for $5000, can't explain to me why I owe them $5,000. Told me if I want to know why I owe them $5000, I need to call and talk to a 3rd party company. Has not been resolved. 0 customer assistance. I feel like I need a lawyer, and that's my next step after this review."
We responded:
"Hi Clay, thank you for this feedback, and I'm sorry that you feel this way. Our notes tell a slightly different story, and I have just sent you a lengthy email that details what needs to be done to revise/ rectify any balances due. Please give us a call or respond to that email with the info requested, or with any additional questions. Thanks! Kari"
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Brian Norton

February 26, 2025

5  out of  5
rating by Brian Norton
"I have never had a good experience with dealing with insurance. This company and specifically this branch has made this time around a breeze. Super helpful and very knowledgeable. I couldn't ask for better people to handle out policy."
We responded:
"Hey Brian, thanks so much for the awesome feedback. I'm glad we were able to deliver a better experience with insurance than you've had in the past! Thank you for your business."
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Marsha Norton

February 25, 2025

5  out of  5
rating by Marsha Norton
"These guys have been amazing to work with & helped so much as we were dealing with our car being wrecked"
We responded:
"So glad we've been able to help you, Marsha! We appreciate your business, and the positive review."
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Tierra Viola

February 20, 2025

5  out of  5
rating by Tierra Viola
"Travis is very easy to work with, friendly, and takes time to talk over everything with you"
We responded:
"Hi Tierra, thanks so much for the kind words about our team member Travis! We agree on all counts- he always puts a smile on our face and we're proud of how he works with our new customers. We appreciate your business!"
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Bridgett Robinson

February 19, 2025

5  out of  5
rating by Bridgett Robinson
"Worked with Sara Hoffmeier on getting documents for a client and she was fast and friendly!"
We responded:
"Hey Bridgett, thanks for the review! We appreciate Sara's efficiency and friendliness, too, and are glad she was able to help you out with the documents that you needed. "
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Dennis Kalabic

February 17, 2025

5  out of  5
rating by Dennis Kalabic
"If there is way to give 10 stars for Bailee Glenn I would . She was so honest, easy to work and very professional. She knew her stuff in and out and made it so easy for me to get all my cars and homes insured. Keep up the good work god bless you and hope you have your own agency one day Thank you so much Bailee"
We responded:
"Dennis, thank you for this incredibly kind review about Bailee! It warms my heart to hear about experiences like this with my team, and the recognition of what great, caring people they are. I'm so glad she was able to help you, and we appreciate your business so much! -Kari"
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Sara Harding

February 14, 2025

5  out of  5
rating by Sara Harding
"Kari Durham Taylor and her team at State Farm Insurance are the best. They quickly return phone calls and messages and are helpful, caring, and extremely knowledgeable."
We responded:
"Thanks Sara, we appreciate your kind words and a grateful that you trust us with your insurance needs!"
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Zach Ouverson

February 11, 2025

5  out of  5
rating by Zach Ouverson
"Travis was awesome! Explained everything very well!!"
We responded:
"Thanks, Zach! We appreciate your business, and you sharing these kind words about Travis! "
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Crystal Contreras

February 3, 2025

5  out of  5
rating by Crystal Contreras
"I was initially drawn to Kari's office by her Google Reviews, but after speaking with her on the phone, I can see why her clients love her so much. I appreciate Kari's kindness and could not recommend her enough."
We responded:
"Thank you, Crystal! We appreciate your kind words and your recommendation! "
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Shay Tickle

February 2, 2025

5  out of  5
rating by Shay Tickle
"The process was quick and easy. I received all of the information I needed to make a decision and all questions I had were answered. I didn’t feel pressured to make a decision, but it was an easy one to make. Thank you!!"
We responded:
"Thanks for the review, Shay! We're glad to hear that you enjoyed working with Bailee and that the decision to switch to us was an easy one. We appreciate your business, so much! "
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Jordyn DuBois

January 30, 2025

5  out of  5
rating by Jordyn DuBois
"They are so easy to work with and very caring. They make you feel like family not just another number in the books!"
We responded:
"Thank you for the wonderful review, Jordyn! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
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Angela Hubbard

January 30, 2025

5  out of  5
rating by Angela Hubbard
"Kari and her staff are awesome! Sara is very knowledgeable and efficient! Would definitely recommend!"
We responded:
"Thanks so much for the review, Angela! We appreciate knowing you'd recommend us!"