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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caden Kingery

June 9, 2026

5  out of  5
rating by Caden Kingery
"Excellent service. Answered all of my questions with good information and got it done fast!"
We responded:
"Thanks for the review, Caden! So glad to hear you received the excellent service that we always strive for! We appreciate your business. "
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Colette

June 8, 2026

5  out of  5
rating by Colette
"Hats off to Kenna who has helped me update a few policies recently. Great customer service."
We responded:
"Hi Colette, thank you so much for the nice review! We're glad to hear that Kenna provided you with great service. That's definitely what we strive for here! We appreciate your business."
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Quintin Dawson

June 3, 2026

5  out of  5
rating by Quintin Dawson
"Very easy to work with and on top of everything. Glad i switched to state farm."
We responded:
"Thanks Quintin, the 5 stars are much appreciated!!"
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Risa Barker

June 2, 2026

5  out of  5
rating by Risa Barker
"I had been speaking with this agency via texts for a couple months...unfortunately I had a lot going on in my personal life and was unable to immediately purchase my policy...the agents were extremely patient and understanding. When I was ready to purchase my policy they were accommodating and friendly..this agency has earned my trust and respect and I look forward to working with them for my insurance needs!"
We responded:
"Thank you so much for your business, Risa! We appreciate the review and are glad it worked out for you to come our way when the timing was right! We're here for anything else you might need along the way."
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Melanie Pezold

June 2, 2026

5  out of  5
rating by Melanie Pezold
"The agents were wonderfuly helpful in obtaining a quote and answering my questions. They were quick to respond and kind in the process."
We responded:
"Thank you, Melanie for the great review. So glad my team was helpful and kind! We appreciate your business. "
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Matthew Farney

May 29, 2026

5  out of  5
rating by Matthew Farney
"Kaylee is awesome. Great, fast service & thank you for making so easy."
We responded:
"Wow, thanks Matt for the amazing review! We think Kaylee is awesome too, and are so glad she made this step of your move to Iowa easy! Thank you for your business!"
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Lisa Strei

May 28, 2026

5  out of  5
rating by Lisa Strei
"Kari and her team are AMAZING!!! I love working with them and they take GREAT care of their customers!!"
We responded:
"Thanks Lisa for the glowing review! We appreciate getting to work with you too! "
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Kyle Kleeman

May 22, 2026

5  out of  5
rating by Kyle Kleeman
"Kaylee helped me get a policy for car insurance that was almost HALF of what I was paying with another company! I was pleasantly surprised! Also very pleased with the quick response via email to get me a quote and within a few hours I was covered! Thank you Kaylee!"
We responded:
"Wow, thanks Kyle for the awesome review! So glad you had a great experience with Kaylee and that we were able to help you out. We appreciate your business!"
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Karla Williams

May 20, 2026

5  out of  5
rating by Karla Williams
"Sara was great to work with! Quick response!"
We responded:
"Karla, thanks so much for the great review. So glad Sara was able to help you out quickly. We appreciate the opportunity to work with you!"
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David Hudson

May 20, 2026

5  out of  5
rating by David Hudson
"I have been with Kari and this agency for 38 years! Unrivaled customer service! Genuine interest in me and my family and making sure I get the best value for my money! Could not be happier anywhere else! And Sara is great to work with. She's the one who always handles my questions and gets back to me promptly. She doesn't make mistakes! She's looking out for me!"
We responded:
"David, thank you so much for these incredibly kind words! We are so grateful for your family's trust in us over all these years, and hearing that you are so happy with our service and care is music to my ears. Also that you appreciate working with Sara--- she's a valuable member of our team. We appreciate you!"
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Larry Campbell

May 18, 2026

5  out of  5
rating by Larry Campbell
"I received excellent service from Kenna at Kerri Taylor's State Farm Insurance Agency. She was very helpful with transferring my late brother's insurance from Cedar Falls to Des Moines. Thank you Kenna."
We responded:
"Larry, thanks so much for the nice review about your experience with Kenna, and for your trust in us over the years! We appreciate you as a long time customer and are just a phone call away for anything you need!"
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Tri Nguyen

May 14, 2026

5  out of  5
rating by Tri Nguyen
"I had a great experience purchasing insurance through State Farm, especially working with Kaylee. She was extremely professional, friendly, and easy to communicate with throughout the entire process. Kaylee took the time to answer all of my questions clearly and made everything simple and stress-free. She was also able to provide me with a very competitive quote at a great price. I truly appreciated her patience, responsiveness, and excellent customer service. Highly recommend Kaylee and State Farm to anyone looking for reliable insurance and a smooth experience!"
We responded:
"Thanks so much, Tri, for the amazing review! Your kind words about your experience working with Kaylee are music to our ears! We're grateful for your business and happy to help with anything else you might need in the future!"
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Kathi Gaudineer

May 13, 2026

5  out of  5
rating by Kathi Gaudineer
"I worked with Kaylee and she was excellent -- quick and informative, gave me several options for auto and home insurance, all of which were better than my previous provider."
We responded:
"Kathi, thanks so much for sharing your experience with Kaylee! She's a valuable part of the team and we're so glad she took great care of you. Thank you for your business!"
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John Smith

May 13, 2026

5  out of  5
rating by John Smith
"Kari and her team are outstanding. They are always responsive and a genuine joy to work with. We always feel supported and know they are looking out for our best interests."
We responded:
"John, we appreciate you so much! Thank you for your trust in us over the years, and for sharing this review! "
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R. jazzminn Scott

May 13, 2026

5  out of  5
rating by R. jazzminn Scott
"I made a call requesting my insurance cards to be sent to my new email, and while on the phone and within minutes my question was answered, email sent and received. How do you beat that type of service I ask you. Continued awesomeness! State Farm!"
We responded:
"Thanks so much Jazzminn for this awesome review! We're glad you received 5 star service, and we appreciate your business!"
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Charles Beebe III

May 12, 2026

5  out of  5
rating by Charles Beebe III
"Kari and her team arr truly the best! We even had our child go to preschool with hers we love and trust her opinion so much. The prices are great and the customer service is fast and amazing. She is truly one of a kind."
We responded:
"Thank you, Charles, for the amazing review! Our team works hard to provide a great insurance experience in Des Moines and we are thrilled to hear that you are happy with our services. We are thankful you have been a part of our State Farm family and look forward to continuing our relationship!"
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Judson Van Weelden

May 12, 2026

5  out of  5
rating by Judson Van Weelden
"Kenna was great to work with. She made setting up my new policy easy and pain free."
We responded:
"Thanks Jud for your feedback on working with Kenna. So glad it was a good experience for you! We're grateful for your trust and your business!"
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Brian Graham

May 12, 2026

5  out of  5
rating by Brian Graham
"Payments over the phone take two minutes or less and staff does a great job with any questions or concerns."
We responded:
"Thank you for the positive review, Brian. We appreciate you!"
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Joie Mitchell

May 12, 2026

5  out of  5
rating by Joie Mitchell
"These ladies were amazing! Super quick process and they made everything easy for me!"
We responded:
"That is awesome to hear, Joie! We appreciate you taking the time to leave a review, and are so glad to hear it was a smooth process getting everything starts with us. Thanks for your business!"
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Renee Kingsbury

May 7, 2026

5  out of  5
rating by Renee Kingsbury
"Sara provided a quick, clear response to my homeowners coverage question. Excellent support."
We responded:
"Thank you Renee for sharing about your experience with Sara. We appreciate the kind words and appreciate your business!"
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Kenna Lamm

May 7, 2026

5  out of  5
rating by Kenna Lamm
"Kaylee is very happy and kind to work with!"
We responded:
"Kenna, thanks for the 5 stars! We're so glad you enjoyed working with Kaylee!"
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Chet Mower

May 7, 2026

5  out of  5
rating by Chet Mower
"Very professional, Easy to deal with and best of all, very competitive rates."
We responded:
"Thanks so much Chet for the 5 stars! I love to hear that my team is professional and makes it easy to do business with us. We appreciate having you as a customer!"
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Chad Fye

May 6, 2026

5  out of  5
rating by Chad Fye
"I had the pleasure of working with Sara. She was very quick and efficient. I enjoyed working with her"
We responded:
"Thanks Chad for the 5 stars!"
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Precious Ocegueda

May 6, 2026

5  out of  5
rating by Precious Ocegueda
"Great people! It was easy & helped me get started with them for my auto insurance & low price!"
We responded:
"Precious, thank you for the kind words! We're so grateful for your business, and are here to help for anything else you might need us for in the future. "
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Cindy McGrane

May 6, 2026

5  out of  5
rating by Cindy McGrane
"I moved to State Farm after my insurance agent retired and I was unsatisfied with two additional agents. Kari has been very professional, responsive and she and her team communicate honestly. I highly recommend them!"
We responded:
"Thank you for the glowing review, Cindy! We're glad to hear that Travis provided detailed explanations, answered your questions, and offered a fair price. - Kari Durham Taylor - State Farm Insurance Agent, Des Moines, IA"